Privacy Policy

1. Who we are

Tiktraq ("Tiktraq," "we," "our," or "us") is operated by:

• Legal name: Tiktraq LLC
• Contact email: tiktraq@gmail.com

2. Scope

This Privacy Policy applies to the Tiktraq mobile application and related services, including account creation, trip tracking, expense management, client management, tasks, checklists, reporting, and subscription features (collectively, the "Services").

3. Summary of what the app does

Tiktraq is a business productivity app that helps users:

• Track trips and mileage using GPS in the foreground and background
• Build route visualizations and trip reports
• Record expenses and attach receipt images or files
• Manage clients, tasks, and checklists
• View analytics and tax-ready summaries
• Subscribe to premium features

4. Information we collect

We collect information you provide, information collected automatically while using the app, and information from third-party services you choose to connect.

4.1 Information you provide

• Account details: name, email, password, phone number, address, ZIP code, company data, and referral codes (if provided)
• Client data: client names, addresses, notes, and related business information you enter
• Expense data: amounts, categories, dates, notes, and receipt images/files you upload
• Task and checklist data: titles, notes, and completion status
• Feedback and support messages you submit

4.2 Information collected automatically

• Precise location data (GPS): including latitude/longitude, timestamp, accuracy, speed, heading, and movement/activity type
• Trip data derived from location: routes, segments, start/end locations, duration, distance, stops
• Device data: device model, OS version, app version, time zone
• Usage and diagnostics data: app events, errors, and performance logs
• Offline cache data: stored on your device for sync reliability

4.3 Information from third parties

• Authentication identifiers from sign-in providers (e.g., Google Sign-In, Apple Sign-In, Firebase Authentication)
• Payment and subscription data processed by our payment provider (Stripe, In App Purchase with RevenueCat), such as customer and subscription IDs
• Map, directions, and geocoding results provided by mapping services (e.g., Google Maps Platform)

5. How we collect information

We collect information when you:

• Create or manage your account
• Enable and use trip tracking (including background tracking)
• Enter client, expense, task, or checklist data
• Upload receipts or files
• Use maps or route planning features
• Contact support or submit feedback
• Subscribe to premium features

6. How we use your information

We use information to:

• Provide trip tracking, route visualization, and mileage calculations
• Create tax-ready reports and analytics
• Organize your clients, tasks, expenses, and checklists
• Process payments and manage subscriptions
• Maintain security, prevent fraud, and enforce terms
• Improve app performance and reliability
• Respond to support requests and user communications

We do not sell your personal information and we do not use it for third-party advertising.

7. Location data and background tracking

Tiktraq requires location access to provide core trip tracking features.

• When tracking is active (or when auto-trip detection is enabled), Tiktraq collects precise location in the foreground and background.
• Location data is used to detect trip start/stop, calculate distances, map routes, and generate reports.
• You can stop location collection by turning off trip tracking, disabling auto-trip detection, or revoking location permissions in your device settings.
• If the device is offline, location data may be stored locally and uploaded when connectivity returns.

8. Sharing and disclosure

We share information only as necessary to provide the Services or comply with law.

8.1 Service providers

We use service providers to operate the app and may share data with them for those purposes, including:

• Cloud infrastructure and storage providers (for app data and receipt files)
• Authentication providers (Firebase Authentication, Google, Apple)
• Payment processing (Stripe, RevenueCat)
• Mapping and geocoding providers (Google Maps Platform, Apple/Google geocoding)
• Observability and logging (SigNoz) to measure reliability and performance

These providers are permitted to process data only on our instructions and for the Services.

8.2 Legal requirements

We may disclose information if required to do so by law, or to protect our rights, users, or the public.

8.3 Business transfers

If Tiktraq is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

9. Data retention

We retain personal information as long as your account is active or as needed to provide the Services. We also retain information to comply with legal and accounting obligations. When you request account deletion, we will delete or anonymize personal data within 60 days from active systems, and within 180 days from backups, unless retention is required by law.

Trip and expense records may be retained for tax and compliance purposes at your request.

10. Data security

We use reasonable administrative, technical, and physical safeguards to protect data, including:

• Encryption in transit (TLS)
• Encryption at rest for stored trip and location data
• Separation of encryption keys from stored data; without keys, stored records cannot be viewed in plaintext
• Access controls to limit internal access
• Secure storage on device for sensitive tokens

No system is perfectly secure, and we cannot guarantee absolute security.

11. Your choices and privacy rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your personal information
• Export your data
• Object to or restrict certain processing
• Withdraw consent for location tracking at any time

You can manage permissions in device settings or contact us to exercise these rights via email at tiktraq@gmail.com or via our support page.

12. Children's privacy

Tiktraq is not intended for children under 16. We do not knowingly collect personal information from children.

13. International data transfers

Tiktraq may process and store data in the United States and other countries where our service providers operate. These locations may have different data protection laws than your country.

14. Changes to this policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date and, where required, notify users of material changes.

15. Contact us

Questions about privacy or this policy can be sent to: tiktraq@gmail.com